Audio Distortion with Windows Creator Builds | Rane DJ

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Audio Distortion with Windows Creator Builds

Unlike some mac operating systems or older Windows systems, Windows 10 is not very clear about which build is installed. But just like different point versions of a Mac OS or service packs for Windows 7, different Windows 10 builds may be very different from each other and can affect the way that your software or external hardware interact. Windows 10 creator builds (1703 and 1709) and any other Windows 10 updates should be treated the same as any operating system update. 

As an artist, engineer, DJ, producer, or any other creative professional, it's crucial that you understand your tools and how to use them. This means keeping track of your system updates and how they are changing your system as a whole, which includes any gear that interacts with your computer, like a DJ mixer, audio interface, keyboard controller, and more. We like to think that computers are inherently more stable than vintage mediums like crates of vinyl, CDs, ADAT, tape, etc., but on the other hand, one wrong update could cripple your entire system. 

Due to recent reports of audio distortion with the Windows 10 Creator builds, the goal of this article is to help you keep your Windows 10 system in check. We urge anyone experiencing this behavior to contact Rane DJ as described below and to use this guide to prevent update issues in the future. 

 

Content

  1. Driver Update for Audio Distortion with Windows
  2. Checking your Windows Version
  3. Turning Off Automatic Updates
  4. Rolling back to a previous Windows build
  5. Further Technical Support

 

Driver Update for Audio Distortion with Windows

The Windows Creator builds (1703 and 1709) have received widespread reports of noisy, choppy, distorted, or tinny audio playback that appears randomly. Serato and Rane have also seen similar reports of extreme and unexpected distortion and noise with Rane DJ products in use as the sound card. In every case, a Windows creator build is at the center, though the exact cause is currently unclear.

Rane DJ has released a V2.0.0 Beta driver for the Sixty-Two to eliminate the possibility of random and intermittent distortion when using a Windows Creator Build. If you are experiencing this behavior, we urge you to please download and install this driver from the Rane DJ Sixty-Two product page or the link below:
 

Because this is a Beta, responses can vary. We do not recommend using this new driver at a gig. Please test thoroughly with your system before choosing to use at an event. 

If you’d like to leave feedback about your experience with the driver, visit our Rane DJ Community Forum: Rane DJ Sixty-Two BETA driver v2.0.0 (Windows only) Discussion

Please be sure to include the following information to help us better understand the impact of the results.

  • Version of Serato or other DJ software in use
  • Computer make and model
  • Windows Build
  • Processor Type/Speed
  • RAM

Please see the following sections for checking your system information and potentially rolling back to a previous Windows build. 

 

 

 

Checking your Windows Version

If you're unsure which build of Windows 10 your computer is running, there are a few simple ways to check. This process will be the same for any Windows 10 build, but the wording and exact location of information tend to change depending on your OS version. 

Settings Menu

  1. Click the Start menu (Windows icon in the bottom left) and choose Settings.
  2. Select System
  3. Select About at the bottom of the list.
  4. You'll be given an Edition (Windows 10 X), a Version number, and a Build number, as well as other system specs like Processor, RAM, system type, and more. 

     
     

Command Line

  1. Press the Windows key on your keyboard
  2. In the Run window, type "winver" and press Enter
  3. An About Windows box will appear that provides the Windows edition, version, and build. 

 

 

Turning off Automatic Updates

Part of the problem here is that Windows updates are mandatory, which makes them difficult to ignore or postpone until a later date. While there are registry tricks to prevent the system from updating entirely, these can be complicated and are only recommended for those that understand the ins and outs of the Windows registry. A wrong move here could cripple your system far worse than any OS update. 

How you delay the update will depend on the edition of Windows 10 running on your system: Home or Pro

Windows 10 Home

This operating system will only allow users to postpone the update for 6 days at a time, but this may be worth it to prevent updating and the constant reminders:

  1. Open the Settings menu
  2. Click on Update & Security
  3. Click on Windows Update
  4. Under Update settings, click the Restart Options link.
  5. Turn on Schedule a Time and then select the time and date you want the upgrade to occur. 

 

Windows 10 Pro

Windows 10 Pro users have the option to defer the update for 12 months. 

  1. Open the Settings menu. 
  2. Click on Update & Security
  3. Click on Advanced Options under Update Settings
  4. Choose Current Branch as the readiness level. 
  5. Choose the number of days you'd like to postpone the update. 

Windows will hold off on feature updates until the date that you have specified, however, you will still receive security updates. 

 

 

Rolling back to a previous Windows build

If you've updated already, only to discover that your gear is not performing correctly, your audio output is distorted or noisy, etc. it is possible to roll back to the previous Windows 10 build. This would allow you to continue working, while Microsoft works on correcting the behavior of the operating system.

The only caveat here is that you will need to do this within 30-days of the update, after which the operating system will delete the cache of the previous OS. Most creative professionals who work regularly should notice if something is wrong within those 30-days, and should be able to make this decision within this time period.  

Thankfully, rolling back is easy to do:

  1. On your account login screen, hold down the SHIFT key and click on the power icon. Choose Restart and the computer will reboot into Advanced Mode. 
  2. In the Advanced Boot mode, choose Troubleshoot and then Advanced Options
  3. Choose Go Back to Previous Build
  4. Choose your User Account and log in, then choose Go Back to Previous Build again when prompted. 

As long as your previous build is prior to the Windows 10 Creators updates, this should resolve any issues with audio noise or distortion. 

 

 

Further Technical Support

Whether you are a customer or dealer, if you already own a Rane DJ product, or if you just have pre-sales questions, the Rane DJ technical support team is available to help! Visit the link below to connect with any of the following support options: online community support, phone support, email support.