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Rane 62 buttons and knobs

{name}

NotEazy 1:08:10 - 17 March 2017

Software Being Used
Serato DJ

Software Version
1.9.6

Operating System
OSX El Capitan

CPU


RAM
16 GB

External Hard Drive
Yes

Affected Products
Sixty-Two

Description
I have some broken cue buttons on my Rane 62 and some missing knobs. As I have read somewhere in the forums here and Serato people were suggesting to send email directly to shaunw(at)rane(dot)com, so I did it :) Then I had reply that email is not found. After that emailed to info(at)rane(dot)com a couple of days ago but still no answer :( My question is: can I purchase buttons/knobs directly from Rane or I should be searching for some 3rd party seller of those? If possible to purchase from Rane please give me a direction of how to do it.

Thank you!

{name} Rane Forum Admin

ADMIN
adejesus 8:25:39 - 07 April 2017

Hi NotEazy,

Thanks for posting!

You can reach out to our support office directly and submit a request for replacement knobs. Warranty and non-warranty part claims cannot be handled here on the forum but I can point you in the right direction!

Please call or email our Support Office for assistance.

I hope this helps! Let me know if you have any additional questions.

   
   

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