Rane warrants all items purchased in the U.S. against defects in material or workmanship for two (2) years from date of purchase. A completely filled out and returned warranty card increased this warranty to a period of three (3) years. Exceptions are for those items designated as wear parts, including some DJ mixer crossfaders and switches, which are warranted for a period of 90 days. Full terms of the warranty are included in each Owners Manual with the unit. If you live in the USA, service may be performed directly with the factory, or by contacting any of our authorized service centers below. International customers should contact your dealer or distributor for service. When emailing, be sure to include your full name and delivery address information in the email body.
For parts orders, email or call 425-355-6000.
These current models are factory service only: AC 24, AM1, AM2, C4, DEQ equalizers, G4, Mongoose, MA 4, ML 1, MLM 65, MM 42, MP 4, NM 1, PEQ 55, RAD units, RaneGain, all RPM processors, all Serato Scratch Live products, SR remotes, TTM 56S, TTM 57SL.
These discontinued models are factory service only: AD 22d, AVA 22d, DSC1, ECB 6, ECB 62, ECM 8, ECM 64, ECM 82, ECS 6, ECS 62, NM 48, NM 84, RA 30, RPD 1, RPE 228d, RPM 26 /i /v, Stick SP 13, SRM 66, Via 10. Other discontinued models may still be serviced at centers listed below at their discretion.
All other units may be serviced by the factory or any authorized service center. Certain schematics are proprietary and not available to the general public. Current schematics, if available, are located at the bottom of each product page. Schematics for discontinued models are found here.
Please beware that there are companies on the Internet who misrepresent themselves as being authorized dealers for Rane products.
To insure that you receive full value for your investment, please consider the following:
We want you to have a great experience with our products. If you have any questions or concerns, please contact us prior to your purchase and we will be pleased to be of assistance.
If you bought a Rane product on eBay advertised as new and it arrived without a serial number:
If you received a notice from eBay™ stating that your auction was removed, please read the following official statement:
Rane is the exclusive manufacturer of Rane® professional audio products. In addition, Rane is the sole worldwide manufacturer and distributor of Serato™ Scratch Live brand of audio technology product.
Rane is in receipt of your inquiry as to why your eBay auction was suspended. Rane is a member of the eBay VeRO Program and strictly enforces proper use of its trademarks, services marks, and copyrights.
Rane has expended considerable resources to develop and maintain a reputation for providing the highest quality products and services to its customers. In an effort to protect and preserve its intellectual property rights, Rane regularly monitors the Internet, including auction sites, in order to address the infringement of our rights.
Through the auction of improperly represented merchandise, or the unauthorized use of Rane’s trademarks and copyrights, posters attempt to trade off of Rane's well-earned reputation. These auctions not only cause monetary damage, but also damage Rane's reputation. In order to protect Rane's consumers, as well as the Rane and Serato Scratch Live brand and reputation, Rane must be vigilant in protecting the goodwill associated with the Rane and Serato Scratch Live names and must take action to ensure that online infringing auctions are ended.
If you have received a notification from eBay that you must withdraw your auction, it is because we believe that your unauthorized auction of a product unfairly trades upon Rane's goodwill. Your auction was suspended for one or more of the following reasons:
Please be advised that Rane values its intellectual property and takes its protection seriously. Any auctions, or offers for sale, that infringe upon, or violate Rane’s rights, will be pursued.
Rane is the exclusive manufacturer for Rane® and Serato™ Scratch Live brands of professional audio equipment as well as the exclusive worldwide distributor for Serato Scratch Live products. The distribution of Rane and Serato Scratch Live products occurs under country-specific agreements, and depending on the products in question, may involve products developed specifically for specific countries or regions. As a result, warranty coverage is honored only on a country-specific basis, linked to the country in which the product was first intended to be sold. For example, products that are intended for retail sale in Canada must be returned to Canadian authorized service centers for warranty repair -- Rane does not honor any non-US originating warranties. Therefore, purchasers of Rane and Serato Scratch Live products through third party auction sites like eBay should be aware of the country of origin of any Rane and Serato Scratch Live product they purchase. Within the United States, Rane distributes Serato Scratch Live and other professional audio equipment only through networks of authorized retailers. The Rane and Serato Scratch Live name and trademarks are synonymous with top quality, innovation, and customer satisfaction. Each authorized retailer must meet Rane's quality requirements to become, and to remain, authorized. Rane strictly controls the distribution of Rane and Serato Scratch Live brand products, and thus the right to use the Rane or Serato name, or Rane's and Serato Scratch Live's trademarks, including their distinctive logos, in connection with the sale of Rane and Serato Scratch Live products is likewise restricted. Only authorized dealers may sell new Rane and Serato Scratch Live products via on-line third party auction sites, such as eBay™. Therefore it is false and misleading for an auction seller to claim to have "New" or "Brand New" or "New In The Box" ("NIB") Rane and Serato Scratch Live products for sale because it suggests that the seller is authorized by Rane to sell the product, and it suggests that the purchaser will receive the full array of Rane support that customers can expect from an authorized dealer. For example, it is false and misleading to claim that the Rane factory warranty will apply to products purchased through eBay unless purchased from an authorized dealer. The foregoing claims use the Rane and Serato Scratch Live trademarks in a manner calculated to deceive consumers, and are strictly prohibited. In addition, Rane is the owner of the copyrights in all pictures, text and graphics on the Rane website. Rane is aware that unauthorized sellers often promote the sale of Rane products by unlawfully copying some or all of these protected materials. Again, such copying is strictly prohibited by federal law, and will not be tolerated by Rane. If you have any concern about whether a particular seller is authorized by Rane, in the US check directly with us via email or phone 425-355-6000), and for international, check with us to find your in-country distributor here.
Rane will not sell, rent or distribute your information to any third parties. This is for our information only. We maintain electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.